FAQs

  • Order
    • 1. What is the availability status of items on the site?
      All items that are displayed on www.inaraa.com are made after months of hard work and togetherness of many hands. Most of them are available in our stock. In case, anything you like is currently not available, please reach out to us under thecontact us page.
    • 2. How may I get assistance with my online order?
      We have tried to keep you posted at various steps of your order delivery. For more information, please get in touch with us from the contact us page.
    • 3. I just finalized my order but I still have not received the order summary?
      You may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been delivered there depending on your email settings. If you still have not received an email, please send us an email atinfo@inaraa.com
  • Gift
    • 4. Can I include a personalized gift message with my purchase?
      Yes, while confirming your order, it is possible to include an accompanying card for a gift order and you get in touch with us from the contact us page.
  • Delivery
    • 5. How much is the shipping?
      Shipping is complimentary from our side to make this experience even more beautiful for you.
    • 6. How long does the delivery take?
      In most cases, your shipment should reach you in 2-4 business days from the time you place your order.Orders with more than one product may be shipped in separate parcels with different delivery dates.
    • 7. How do I know when my order has been processed?
      Once your order has been processed, you will receive an email regarding the same.
  • Payments
    • 8. Whichpayment methods do you accept?
      Wecurrently accept Razor Pay Payment gateway as integrated and available at our platform and Debit Cards, Credit Cards, Net Banking powered by Visa, Mastercard andsupported by RazorPay for all online purchases.
    • 9. Is my payment secure?
      All the transactions made on www.inaraa.com are secure. Inaraa has partnered with reputed payment gateway partners that offers most reliable and secure payment services to you.
  • Returns and exchanges
    • 10. Kindly refer to Shipping & Returns section of our platform dedicated exclusive for related queries.
  • Customer account
    • 11. Why should I create an account on Inaraa.com?
      You may find convenient to create an account in order to:
      - Access your information at any time, from all your devices.
      - Go to your order history.
      - Update your personal data.
    • 12. How do I log in if I've forgotten my password?
      Click "Account" at the top right of the Inaraa.com website, then click "forgot password". After entering the email address linked to your account, an email will be sent to you allowing you to re-set your password.
  • Products
    • 13. How do I find an item on the website?
      Each product of Inaraa is unique and comes under exclusive range available. Please browse through the range and enjoy the passion and patience with which these are made just for you. We are definite they will win your heart and stir your soul.
    • 14. Does Inaraa offer customization services?
      We would be pleased to make this wonderful experience of hand craft even more special for you. For special requests on any such thing, please contact our Customer Service department email via the contact us page.